£94k a Year. Three Staff to Run It. Replaced in 6 Weeks.

The client was paying £94,000 a year for a Dynamics 365 setup that required three internal staff members to manage. Configured for a version of the business that no longer existed. Reporting required 12 hours of manual work per week — exporting, cleaning, and reformatting data that the platform couldn't surface automatically. The client portal was a shared inbox. Status updates went out by email.

Full audit of the Dynamics 365 estate. Built a custom operations platform: job and workflow management system, a real-time client portal showing live project status, and automated reporting that replaced the 12 weekly manual hours entirely. Integrated with existing accounting software. Delivered in 6 weeks — solo, using AI-accelerated development.

£87,000 annual saving. ROI on the project fee: 9:1 in year one. The three internal staff managing Dynamics 365 were redeployed to revenue-generating work. Twelve hours of manual reporting per week eliminated from day one. The client portal replaced the shared inbox. The system is owned outright with no ongoing platform fee.