Work & Major Projects
for Adrian Barkus
Salesforce.com turnaround project
Rescue a stalled CRM & Customer Contact Systems project | Across over 800 Brands & websites | Geographical reach is Australia, New Zealand and Philippines. | Setting direction and vision all customer contact systems at an enterprise level | Establish and operate an Enterprise "Build" team | Establish and integrate a "business as usual" team of administrators | Technologies: Salesforce.com, Sales Cloud, Service Cloud, ExactTarget Marketing Cloud, Salesforce1 Platform, Salesforce Chatter, Salesforce Communities, Softphone integration. | Cirrus Insights | Walk Me | Universal Platform | SAP | Genera | Pongrass.
Established development team | Record 24,971 System Improvements in 9 months | Achieved 100% User Adoption with Salesforce Users | Held 3 Innovation sessions with key executives to align major business units |
Salesforce.com rescue project
A 6 month contract performing rescue style work on projects, and client relations to allow System Partners management to focus on more contracts. | Salesforce.com architecture | Implementation work | User Training | Customer relations | Project management.
Rescued projects | Assisted with new project sales | Assisted with implementing policies and procedures. | Delivered Financial Service, Not-for-profit, Insurance, Investment Banking, Travel, Commercial Banking systems.
Design Salesforce.com Sales and Marketing solutions to meet business requirements | Manage data and design analytics to track key sales cloud metrics | Design interaction channels and build interfaces to maximise agent productivity | Manage user data and security | Maintain and customise Sales cloud and Service Cloud applications | Build reports and dashboards and workflow | Optimise and extend Sales Cloud and Service Cloud applications | Design advance reports dashboards and business process automation | Build custom applications | Design data models user interface business logic and security for custom applications.
Delivered well over 60 major projects | Worked in Multinational organisations mostly in Australia, Europe and America with well know brands such as HLB Mann Judd, Swinburne Online University, Couriers Please, Vanderbilt & Stamford Universities. | Assume overall responsibility for around 47 Salesforce.com consultants and developers | Implemented Pivotal Tracker company wide, to enhance Agile Development approach of the firm while implementing
Identify and commercialise new software-as-a-service opportunities for the firm based on the current intellectual property assets (key staff) in the firm | Design technical architecture solutions that span multiple platforms from Heroku to Zendesk and Twillo | Integration and authentication across systems | Manage the development lifecycle with Agile project methodologies | Ensure the delivery of highly secure by selecting inherently secure language (Ruby on Rails) combined with double application authentication via sms password access for secure solutions that were optimised for performance and built to scale | Design Sales and Marketing solutions to meet business requirements of new products.
Launched applications on Heroku | Amazon AWS based Application Platform | Delivered 21 applications to the business | Managed outsourced development vendors | Tracked project progress using Agile methodologies rather than the firms usual Prince 2 methodology | Apps delivered include a long term date reminder for client options trading, and a document repository database for the storing of important client documents such as wills and share certificates.
Business Development Manager, Online Products
Increased the sales of online product offering by identifying and managing new business opportunities for business generation in the accounting and legal sectors of Queensland, the Northern Territory and South Australian markets.
Increased client portfolio by $2.5 million during my time. | Added more clients for the firm than any other staff member in Australia | Managed the Largest geographic territory in the world for Thomson with a $25 million p/a budget. | Assisted with the launch of new company products | In particular the Division 6 Tax Calculator by acting as a go-between for the product development team and the test users in the existing client base | Assisted product managers to refine a web-development offering with the packaging of web design services into a product list | Delivered regular skills training to other staff on Mind-Mapping and Account planning.
Electronics Technician, Weapon Systems
As a private contractor, liaise with system owners, diagnose issues, provide maintenance, repair and rebuild - fire control, radar and sonar systems aboard Australian Naval Ships & Submarines as required.
“Top Secret” clearance by Australian intelligence organisation ASIO | Rebuilt sonar system for an Oberon Class Submarine | Maintained torpedo’s for Freemantle Patrol Boats | Rebuilt HMAS Vampire fire control radar | Maintained HMAS Canberra, a Frigate class ship, Harpoon Anti-Ship missile system | Maintained HMAS Torrens, a River Class Destroyer Ikara Anti-Submarine missiles (my favorite piece of hardware), missile launcher & Missile control system |
Custom written software on Naval Tactical Data System in Combat Information Centers (CIC) onboard Frigates, Patrol Boats, Oberon Submarine and River Class Destroyer | Specialised electronics hardware repair equipment and electronic devices | Metal working techniques | Traditional rope knot tying while looming electrical cables.