Support Plans

Compare support plans side by side


Startup

$1,500

 

per month, billed annually, or $1,800 Month to Month

APAC (Sydney) Based Team

12hr - Support Team

 
 

RESPONSE TIMES

Severity 1 - Not available on this plan.

Severity 2 - Urgent** Issue Response - 24hrs or less

Severity 3 - Medium*** Issue Response - 48hrs or less

Severity 4 - General Business Systems Q&A 

 

FEATURES

Personal Support email address

Ask about business systems

Help with choosing a business system

Get the answers you need about business systems

Rapid Basic System Setup

Advanced System Configuration

Client visits every 6 weeks

System Update Releases every 6 weeks

ICON FastGrowth Small.png

Fast Growth

$3,375

 

per month, billed annually, or $4,050 Month to Month

APAC (Sydney) Based Team

24hr Support Team

 
 

RESPONSE TIMES

Severity 1 - Critical* Issue Response - 2hrs or less

Severity 2 - Urgent** Issue Response - 4hrs or less

Severity 3 - Medium*** Issue Response - 8hrs or less

Severity 4 - General Business Systems Q&A 

 

FEATURES

Personal Support email address

Ask about business systems

Help with choosing a business system

Get the answers you need about business systems

Rapid Basic System Setup

Advanced System Configuration

Client visits every 3 weeks

System Update Releases every 3 weeks

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Enterprise

$14,685

 

per month, billed p/a, or $17,622 Month to Month

APAC (Sydney) Based Team

24hr Support Team

 
 

RESPONSE TIMES

Severity 1 - Critical* Issue Response30min or less

Severity 2 - Urgent** Issue Response 1hr or less

Severity 3 - Medium*** Issue Response - 2hrs or less

Severity 4 - General Business Systems Q&A 

 

FEATURES

Personal Support email address

Ask about business systems

Help with choosing a business system

Get the answers you need about business systems

Rapid Basic System Setup

Advanced System Configuration

Client visits every 1 week

System Update Releases every 1 week