Salesforce Maintenance

Salesforce Maintenance is for companies that using Salesforce.com in their business, with their new systems fast.

Fast to Start

Get up and running fast with new business technology with a team that gets to understand what your priorities are so you get benefits quickly.

 

Cost Effective

For a fraction of the cost of hiring a new staff member, you get specialised experts on demand.


 

Price

$1,500

per month if billed annually, or $1,800 Month to Month billing.

 
 

Startup support is for any organisation looking to advance their CRM implementation.
— Chris F

Plan Details

 

FEATURES

Personal Support email address

Ask about business systems

Help with choosing a business system

Get the answers you need about business systems

Rapid Basic System Setup

Advanced System Configuration

Client visits every 6 weeks

System Update Releases every 6 weeks

RESPONSE TIMES

Severity 1 - Not available on this plan.

Severity 2 - Urgent** Issue Response - 24hrs or less

Severity 3 - Medium*** Issue Response - 48hrs or less

Severity 4 - General Business Systems Q&A

 

Allocation

10 hrs per month (can roll over into next month is un-used)

$150 per hour for additional time if requested 


FAQ's

HOW LONG ARE YOUR CONTRACTS?

AdrianBarkus.com plans are paid monthly or yearly. We make it simple to start — and stop — your service at any time.

 

IS THERE A DISCOUNT FOR YEARLY SERVICE?

Yes. The majority of AdrianBarkus.com clients opt for yearly billing arrangements, and we are able to offer this at a discount to monthly pricing. 

 

DO I NEED TO PAY FOR BUSINESS SYSTEMS AND ADRIANBARKUS.COM?

Yes. AdrianBarkus.com optimises your existing business subscriptions to services like Salesforce.com, Natterbox and any other business system that we support.

 

CAN I DOWNLOAD ADRIANBARKUS.COM?

No. AdrianBarkus.com is a service delivered to you and your staff.  However we can help you download your important data from your business systems like Salesforce.com so you have backups of your companies most valuable resource, its data.

 

HOW DO I PAY FOR ADRIANBARKUS.COM SERVICES?

If you choose to pay monthly, AdrianBarkus.com is tightly integrated with Stripe for accepting payments directly to from your credit card. More information is available at www.stripe.com.  If you choose to pay annually, you will receive instruction to make a direct payment into our bank account.

HOW DO I SIGN UP?

You simply select a plan that suits you from the ones listed above. If you are paying monthly, follow the sign up process above. If you are paying annually, a sales consultant will get in touch with you. 

 

HOW DO I CANCEL SERVICE?

Canceling AdrianBarkus.com is an easy and no-questions-asked process. It's done by calling our front desk at +61 02 8459 7888.

 

CAN I SWITCH PLANS?

Yes, you can switch plans at any time. When upgrading or downgrading your plan, you’ll receive either a prorated charge or refund, depending on the cost of your new plan.

 

I NEED A PROPOSAL FIRST, CAN YOU DO ONE?

Sure not a problem.  Book a time in by clicking here and Adrian will help you with exactly what you need.

 

HAVE MORE QUESTIONS?

Our support team is available 24/7. Email your question to support@adrianbarkus.com to contact them.


* Critical - Production issue effecting all users; system unavailable; data integrity issues. Critical issues coverage includes weekends and public holidays.
** Urgent - Persistent issue affecting many users; major functionality is impacted; significant performance degradation. Urgent issues coverage includes weekends and public holidays.
*** Medium - System performance issue or bug; affecting some, but not all users.  Medium issues coverage is for business hours only.